Refund and Returns Policy
Overview
Exchange Policy
We offer exchanges solely for products with manufacturing defects, damage, or scratches, and this must be reported immediately at the time of purchase. If you cannot return the item right away, please notify us by emailing in**@*********op.pk with your invoice number and a brief description, or contact us as soon as possible. All returns must include the original packaging and accessories. For items shipped to a different city, we will facilitate the exchange but the return shipping costs will be the customer’s responsibility. For details on how to return items, please consult macbookshop.pk support. If you receive a product that differs from what was advertised (in terms of specs, or imagery), you are entitled to a full refund. Please Contact us within 24 hours of receipt for assistance.
Warranty Policy
Macbookshop.pk provides a flexible warranty option, including one year of international and local coverage for residents. Our warranty process is straightforward. To claim warranty support, please contact us with your original company invoice, packaging, and all accessories.
Return Policy
If you receive an incorrect item due to a human error or an item different from what you ordered, you can exchange it under our return policy. Please note that our policy allows for exchanges only, not refunds. “Change of mind” is not covered. For any errors, contact our support immediately or within 24 hours; otherwise, the sale will be deemed accepted.
Delivery Policy
Upon delivery, it is your responsibility to verify that the item received matches your order and is in the expected condition. We advise inspecting the product in the presence of the delivery staff.
Walk-In Sales Policy
For walk-in purchases, ensure you inspect the product in front of the sales representative or delivery person to confirm it is undamaged and correct. If you find any issues before opening the box, you may use our return policy. Damages occurring after opening the box will not be covered by Macbookshop.pk.
Accidental Order Policy
If you place an order by mistake, contact our support team immediately to cancel it. If the product has already been shipped, shipping or delivery charges will be deducted. If you contact us within 24 hours of receiving the item, a 35%-45% deduction may apply based on the item’s condition. Claims made after 24 hours are not eligible for this policy, and the customer is responsible for the order. Macbookshop.pk reserves the right to deny claims for accidental orders for safety reasons.
Change of Mind Policy
If you change your mind about an order, contact our support team. We offer an exchange option, with a 35%-45% deduction to facilitate your choice of a different item.
For assistance with any of the policies mentioned, please reach out to our support team.
